Avaya Expands Cloud Office UCaaS Solution

Avaya and RingCentral have expanded the availability of Avaya Cloud Office  by RingCentral, a unified communications solution offering team messaging, video meetings, and cloud PBX. The solution will be available in Austria, Belgium, Germany, Italy, and Spain in December.

With the addition of these five new countries, Avaya Cloud Office has expanded its global market presence to 12 countries since its U.S. launch in March. Avaya and RingCentral recently made Avaya Cloud Office available in Ireland, France, and the Netherlands.

"The ongoing global rollout of Avaya Cloud Office is proceeding rapidly in response to high levels of partner and customer interest, and our efforts to meet that demand," said Dennis Kozak, senior vice president of business transformation at Avaya, in a statement. "Today's announcement brings greater opportunities for European businesses to leverage a compelling UCaaS solution that meets the new needs of a mobile and distributed workforce. Avaya Cloud Office is becoming an important pillar in a meaningful number of our customers' digital transformation strategies, many of which have been significantly accelerated as the world continues to adopt new ways of working. The solution delivers advanced communications features in a flexible and reliable package that meets increasingly varied business needs."

Avaya Cloud Office also offers new capabilities, such as the following:

  • A dark theme for easier viewing;
  • Integration with Microsoft Office 365 and Google contacts;
  • Desktop phone updates.
  • The ability to switch from a voice call to a video call with a single click, pick-up calls that are directed to another user's extension, and setup queue overflow to extensions;
  • Admin, host, and moderator controls and password protection;
  • The ability to switch video gallery views to Film Strip and Active Speaker; and
  • The ability to port customer configurations, such as page groups and user greetings, to Avaya Cloud Office.

"As European businesses continue to adapt to the impact from COVID-19, they need a reliable, flexible communication solution that gives their workforce the power to communicate from anywhere, using any device, and in any mode," said Phil Sorgen, chief revenue officer at RingCentral, in a statement. "Since jointly launching Avaya Cloud Office in March and expanding its availability in new countries thereafter, we've helped organizations adapt quickly to the changing business environment, and now we look forward to doing the same for more customers across Europe."