AnywhereNow has launched Dialogue AI Assist as part of its Dialogue Cloud Contact Center with more than 30 ready-made artificial intelligence assistants.
Dialogue AI Assist is powered by Deepdesk, AnywhereNow's AI assistant platform. Seamlessly integrated with the Dialogue Studio workflow platform and embedded into the web agent interface, the AI assistants automate tasks and address common customer service challenges using generative AI. They are available across all channels, including voice, chat, email, and social media messaging.
AI in the AnywhereNow Dialogue Cloud Contact Center delivers features such as virtual agents, intelligent routing, transcription, sentiment analysis, summarizations, knowledge assistants, and best-next action recommendations.
"The Dialogue AI Assist platform will transform the customer experience with AI tools that empower agents to enhance service quality, boost operational efficiency, and delight customers. Organizations can now access agentic AI capabilities without complexity and risk, at an affordable price, fully embedded within our market-leading Dialogue Cloud Contact Center for Microsoft Teams," said Will Blench, CEO of AnywhereNow, in a statement.