Altura and Spoken Communications Partner

Altura Communication Solutions, a provider of voice, data and video communication enabled solutions and Spoken Communications, provider of the first Avaya-based cloud platform for contact centers, announced a new partnership to provide cloud based, advanced call center solutions to Altura's base of Avaya and Nortel customers.  

The Spoken-Avaya Contact Center Cloud Platform is the only contact center cloud available that is built on Avaya infrastructure.  Access to core Avaya ACD and CMS functionality is complemented by a full suite of Spoken's a la carte offerings, including call reporting, monitoring, recording, and IVR offerings.  

The platform comprises four fully redundant, geographically diverse datacenters and offers 99.99 percent uptime. Currently supporting over 20 million monthly minutes and 10,000 virtual agents, the Spoken-AvayaContactCenter Cloud Platform supports operations in the U.S. and Europe with no discernable latency.