8x8 Launches Team Messaging

8x8, a provider of cloud voice, video, collaboration, and contact center solutions, has integrated Team Messaging into the  8x8 X Series solution.

"Today's messaging solutions are built for small teams and are neither able to scale across an entire enterprise nor facilitate secure and compliant collaboration externally with partners and customers. As a result, companies are challenged with having to manage multiple fragmented systems for voice, meetings, and messaging, which impacts collaboration and employee productivity," said Dejan Deklich, chief product officer at 8x8, in a statement. "8x8 X Series with Team Messaging allows companies to standardize on one cloud communications platform. This helps all employees communicate and collaborate more effectively with each other, and optimize every moment of engagement with customers and partners."

8x8 Team Messaging features include the following:

  • Automated deployment capabilities: 8x8 Team Messaging is designed for enterprise-wide deployments. There is no need to manually add users; the solution ties into businesses' global directories and is automatically available to all employees.
  • Public rooms for cross-department and cross-organization collaboration: Public rooms in 8x8 Team Messaging are designed to enable communication between small to large teams. In addition, any business partner outside the organization can also collaborate in real-time through 8x8 Sameroom.
  • Searchable archives for capturing and retaining institutional knowledg: Organizations can use public rooms to create searchable archives of institutional knowledge for training and customer support. The rooms also have an internal social graph that shows who has certain expertise.
  • Private rooms for select audiences: Private rooms in 8x8 Team Messaging are ideal for sharing confidential content, such as human resources, IT, finance, and legal information.
  • Interoperability with 23 third-party messaging platforms, including Slack, Google Hangouts, and Cisco Webex Teams.

8x8 Team Messaging is one key element of 8x8 X Series, which offers one system of engagement across voice, video, collaboration, and contact center and one system of intelligence on a single cloud platform.

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The enhancements include a beefed-up integration framework, improved speech analytics, and real-time dashboards for contact centers.

Posted February 05, 2019