8x8 Expands XCaaS for Multinational Companies in the Philippines

8x8, a cloud communications platform provider, today announced that the 8x8 XCaaS (eXperience Communications as a Service) cloud contact center and phone solution now supports multinational businesses with operations in the Philippines.

The addition of the Philippines follows 8x8's expansions into Panama, Russia, and China, bringing to 48 the number of countries and territories where 8x8 delivers full inbound and outbound PSTN replacement services, including local direct inward dial (DID) numbers and access to local emergency services. Organizations relying on Microsoft Teams for collaboration can also use the 8x8 Voice for Microsoft Teams& direct routing solution and 8x8 Contact Center for Microsoft Teams for users in those countries.

8x8 delivers global connectivity that includes the following:

  • Multiple levels of redundancy at the infrastructure, platform, data, and geographic layers;
  • Patented Global Reach routing technology for voice and video;
  • Connectivity with more than 40 top-tier PSTN carriers around the world;
  • 35 redundant, cloud-agnostic regions providing high availability, active-active service delivery and global coverage;
  • Real-time metrics and 24x7 observability with two redundant network operations centers in the United States and Europe;
  • Transparent, public site providing detailed current status for monitoring the latest network and service conditions; and
  • Key third-party CRM and collaboration integrations, including Microsoft Teams, Salesforce, Netsuite, Dynamics 365, and more.

"Communications, collaboration, and customer engagement capabilities should be easily accessible, regardless of where employees are located, and especially as organizations expand globally," said Meghan Keough, senior vice president of product and corporate marketing at 8x8, in a statement. "Now, multinational organizations operating in the Philippines have access to 8x8 XCaaS, providing cost-effective, enterprise-grade voice quality and reliability together with omnichannel contact center capabilities across the entire organization. Amid hybrid work environments, in which employees and agents are spread across the globe, this is a critical necessity to meeting employee and customer engagement requirements."

8x8 XCaaS, which includes fully integrated, cloud-native contact center, voice, team chat, ;video meetings, and CPaaS-embeddable API capabilities in a single-vendor solution, is built on the 8x8 eXperience Communications Platform.