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SolidMatrix Technologies, Inc.
31 Austin Ave
Staten Island
,
NY
10305
US
Fax:
408-228-0856
Web:
www.solidmatrix.com
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Best
Practices
Using Customer Insights to Drive Digital Transformation
Workforce Optimization for More Productive Agents and More Satisfied Customers
Supercharging Your Contact Center with Artificial Intelligence
Customer Journey Analytics to Improve CX at Scale
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Webinars
Linking Employee & Customer Experience: Workforce Engagement Management
2021 Contact Center Innovations - Successful Case Study Snapshots
An Imperative: Deliver Great End-To-End Customer Experiences
Personalization Done Right: Using Data and Technology to Strengthen Customer Relationships
Customer Service in a Smartphone World
C Level Leadership: Who Owns Customer Experience?
Megatrends in Customer Technology: Expert Predictions for 2022 and Beyond
Voice-of-the-Customer Programs Guide CX Improvement
Contact Center as a Service (CaaS): Why Now Is the Time
Customer Journey Management for Maximum Customer Engagement
The Power of Personalization in Customer Experience
AI-Powered Self-Service: The Next Step in Empowering Your Customers
Contact Center Analytics: Actionable Intelligence At the Point of Service
Conversational AI: The Promise of Intelligent Customer Support
Contact Center Analytics: Actionable Intelligence At the Point of Service
Digital Transformation of the Contact Center
The Management of Customer Experiences
Work Smarter, Not Harder, with Workforce Optimization
Smart Customer Service Done Right: Real-World Success Stories from the Field
Welcome to the Customer Experience Center!
Customer Data Platforms for True Personalization
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Content
Library
UC, Contact Center Integration Drives Business Value
Five9 Intelligent Virtual Agent Solution Guide
Never Compromise the Customer Experience: Why Integrating UCaaS and CCaaS is Key
How Businesses Use AI for CX Success
Three Customer Service Megatrends: Post-Pandemic Customer Service Excellence
From Contact Center to Impact Center
Ten Tips for Elevating Contact Center VOC
Concentrix VOC Case Study: How Fastly Delivered A 24-Point Increase in Customer Loyalty in 1 Year
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