Some of the world's biggest organizations make it nearly impossible for customers to contact live support. Why?Our new guide explains what's going on, and why this formerly unthinkable move has become a growing trend. In this guide you will learn the 2 emerging factors that are forcing companies to re-think live support and the 3 key steps that contact centers need to take in order to respond to changing customer needs. It also includes easy-to-scan illustrations that show how customers want to interact with your organization today and how Virtual Agent technology is the perfect solution to handle these changes with ease.