Digital transformation for customer service is here, and it's not going away anytime soon. If brands want to stay competitive today, they need a digital-first customer service strategy that reduces the cost to serve while simultaneously making support easy and effortless for their customers.
Luckily, getting started with digital-first customer service and optimizing existing support organizations for the digital world has never been so...clearly defined, robustly outlined, and acutely actionable as in this guide.
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