The customer service metrics and KPIs you should be tracking

Your customer service team works hard to achieve its objectives and improve customer satisfaction. But how do you prove it? This eBook explores how to capture and leverage key performance indicators (KPIs) and other customer service metrics to succeed and prove your team’s contribution to corporate goals. Read about:

  • Required metrics for increasing customer satisfaction
  • KPIs for optimizing operationally efficiencies and reducing costs
  • Stats for improving agent satisfaction