Today more than ever, consumers demand superior support and the quality of this experience can make a significant impact on the success of field service companies. For example, happy customers tell up to six people about their experience while, dissatisfied customers pass on their feelings up to 15 people, as you can see both tendencies can influence market share.
This eBook presents the value of providing superior customer service and how so many companies today prioritize investments in field service management. Readers will learn the value of leveraging the cloud for field service optimization and how two market leaders in cloud solutions – ClickSoftware and Salesforce.com – have partnered to create a real-time scheduling and mobility solution allowing companies to provide the enhanced customer experience.