New Study Reveals Future of Omnichannel Customer Service


Boston Retail Partner’s 2017 Customer Experience/Unified Commerce Study, sponsored by Radial, reveals retailers’ customer experience priorities today and in the future for meeting consumers’ rising expectations in an ever-more complex unified commerce world. Download the report to learn how retailers are prioritizing the customer experience as well as how the evolution of unified commerce provides retailers with the right people, processes and technology to enhance the customer experience.

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