Forrester: “Predictions 2018: Blended AI Will Disrupt Your Customer Service And Sales Strategy”


As I bet you’ve already heard and Forrester analysts agree, artificial intelligence is all the craze. Application development and delivery (AD&D) professionals are on the frontline in learning how to use AI in customer service and sales. Whether that's through chatbots, robotic process automation, or virtual assistants, you have the task of setting expectations as to what's possible with AI. In 2018, it's time to make AI work.

Download and read the report to learn why AD&D pros supporting customer service organizations and sales teams will become more familiar with blended AI and more.

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