2019 Survey Results on Challenges Facing Contact Center IT and Compliance Professionals

With concern about compliance in contact centers steadily on the rise, IT and compliance professionals are playing an increasingly important role in how compliance processes are implemented.  NICE conducted a survey of 300 such professionals in large contact centers (500 to 3,000+ employees) to analyze their challenges and priorities.

Find out if you share the same concerns as the industry and see the 7 key insights on these issues.