Smart Customer Service White Papers
A New Guide from Language IO
Your customers don’t all speak the same language.
Your support team doesn’t have to either.
Meet the New Way to Do Voice Support.
Imagine this:
A customer speaks in Spanish → Your agent hears it instantly in English → They respond in English → The customer hears a fluent, natural-sounding reply in Spanish → Everyone’s happy.
- No waiting.
- No switching tools.
- No stress.
What’s Inside the Guide:
- Why voice support is still your most powerful CX channel
- Where traditional language models fall flat
- How AI voice translation actually works (spoiler: it’s magic)
- What to look for in a multilingual voice platform
- Real-world results from global brands who made the switch
Learn how to scale real-time voice support across 25+ languages without hiring, waiting, or losing the human touch.
Download the Guide: Connected Conversations
a UJET Solution Brief
Transform Financial Customer Experience Without Compromising Security.
Discover how leading financial institutions deliver secure, AI-powered support that builds trust and drives growth.
In today's high-stakes financial environment, exceptional customer experience requires balancing personalization with stringent security and compliance. UJET's AI-driven Contact Center as a Service platform empowers your institution to:
- Strengthen security with PCI DSS, SOC 2, and GDPR compliance
- Reduce costs through intelligent automation and self-service
- Elevate satisfaction with seamless omnichannel experiences
- Future-proof operations with cloud-native architecture
"Poor customer service is costing banks an estimated $31 billion in annual revenue losses globally." — Accenture
UJET
Your Customers Live on Mobile.
Your Service Doesn't.
New research reveals the shocking disconnect between how retail leaders communicate personally vs. how they serve customers.
Key Insights:
- 46% of retail leaders say mobile CX is the #1 factor driving purchases
- 97% of retail leaders use text messaging personally
- but... only 73% of retail leaders offer texting to customers
Get the Full Report!
According to a 2025 commissioned study by Forrester Consulting on behalf of TransUnion®, 86% of decision-makers across a wide range of industries said that even as their outbound call volumes decrease, the phone is still the most important outbound channel for meeting customer service goals and increasing revenue. Furthermore, in 2024, as the top overall business goal, growing revenue was considered more important than improving the customer experience.
The issue is that businesses face numerous obstacles in reaching customers by phone, including the need for:
- Up-to-date contact information: 74% of respondents said they have what’s considered below a good right-party contact rate, and face limitations or missing functionality around contact data intelligence and the best day and time to reach customers.
- Context on calls (like logo) and call authentication: Three out of four decision-makers said accurate caller ID information displayed for outbound calls is important for increasing contact rates.
- Protection against call spoofing: Two out of three decision-makers considered protection against call spoofing and related fraud as essential for enhancing customer engagement and increasing contact rates.
The study also highlights strategies and solutions that help businesses reach more customers and reduce call spoofing and fraud.
UJET: The Ultimate Performance Drink for Your Contact Center
Refreshingly Reliable Since 2015 - Now Serving 21 Quarters of Pure Excellence!
Just like the perfect summer refreshment, UJET delivers exactly what your contact center needs to perform at its peak. Our G2 Summer 2025 performance speaks for itself:
- 21 Quarters of Pure Excellence - No artificial complaints, just natural solutions that keep customers coming back for more
- Momentum Leader - Riding the wave of innovation with the fastest growth in the industry
- #1 in Relationship Excellence - Building connections as smooth as a tropical breeze
- Easiest Administration - Implementation so seamless, it's like a day at the beach
- Best-in-class customer experience without the artificial complexity
Ready to give your contact center the boost it deserves? Download our full G2 Summer 2025 Report and discover why thousands choose UJET as their go-to performance solution.
Refreshingly reliable. Naturally powerful. Perfectly UJET.
Your Contact Center is Being Left Behind
While Industry Leaders Transform CX... Is your Team Still Struggling? The stakes couldn't be higher in today's experience-driven marketplace:
- 79% of consumers will ABANDON your brand for better CX elsewhere
- Loyal customers will pay up to 220% MORE to stay with brands they love
Building the Modern Contact Center: A Blueprint for Better CX isn't just another white paper–it's your competitive advantage UNLOCKED:
- DISCOVER the four essential pillars revolutionizing contact centers
- IMPLEMENT AI-powered solutions that enhance both human and digital teams
- TRANSFORM from cost center to value driver with measurable ROI
Get the Blueprint Now!
Don't just adapt to the future—DEFINE IT.
Your Industry Deserves Better Than Generic Contact Centers
Generic platforms fail because every industry has unique needs. Banks need compliance, retailers need scaling, universities need student workflows. Finally, there's a solution built to adapt—not force you to.
- No more workarounds - Features built for your industry's exact needs
- Faster implementation - Skip the customization nightmare
- Better ROI - Pay for solutions that fit, not generic bloatware
- Proven results - See what worked for organizations in your industry
Get Your Industry Success Guide
See exactly how your sector wins with UJET
a UJET Solution Brief
Deliver Exceptional Retail Experiences That Drive Customer Loyalty
Discover how leading retailers use UJET to create seamless, personalized support across all channels.
In today's competitive retail landscape, customers expect exceptional service at every touchpoint. UJET's AI-powered platform helps retailers of all sizes deliver experiences that convert browsers into buyers and first-time customers into loyal advocates.
- Handle seasonal demand with flexible, scalable support
- Automate routine inquiries while elevating complex interactions
- Create seamless omnichannel journeys across all touchpoints
- Simplify product support with visual, interactive tools
"91% of customers are more likely to make a purchase after receiving a personalized experience." — Accenture
UJET [video]
When AI becomes the customer, what happens to your CX strategy?
For decades, brands relied on four channels: websites, apps, call centers, and physical locations.
But a fifth channel is emerging—one that changes everything.
Customer-owned AI agents that shop, book, and switch providers without the customer lifting a finger.
The brutal reality? You won't just be marketing to people anymore. You'll be negotiating with machines.
Watch this session to discover how customer-owned AI agents will dominate interactions, reshape product discovery and loyalty, and what leaders must do now to stay relevant.
Perfect for: CX, marketing, and product leaders preparing for AI disruption.
Watch On Demand Now!