Smart Customer Service White Papers
Talkdesk EBook
Financial institutions are under pressure to meet rising customer expectations while maintaining operational efficiency and safeguarding against fraud. AI is redefining what’s possible—helping banks and credit unions deliver seamless, digital-first experiences, handle high volumes of inquiries with speed, and gain real-time insights for smarter decision-making. By embracing the right AI strategies, financial institutions can offer proactive, personalized services while strengthening security and customer trust. Discover how AI can position your organization for long-term success in an increasingly digital-first world.
NiCE
Is your CX future-ready? Or are you falling behind in the race to achieve human-AI balance?
Customer expectations are rising, and brands that fail to keep up risk losing loyalty and revenue. While many organizations are eager to harness AI to improve service, outdated systems, fragmented data, and siloed operations often stand in the way.
This new report from MIT, “The connected customer,” reveals how leading brands are overcoming these roadblocks by embracing agentic AI and a unified CX platform. Discover what it takes to deliver fast, personalized service at scale, while maintaining the human connection customers value most.
What you’ll learn from the report:
- Why agentic AI is a game changer
- How a unified platform eliminates data silos
- Research-backed strategies from global CX leaders
- How AI augments human expertise for better service
Start building smarter, faster customer experiences today.
NiCE
Leaders say AI must fix contact center complexity. See what the top performers are doing differently.
When it comes to AI in the contact center, most organizations aren’t starting from scratch; some start from chaos, others start from antiquated systems. Siloed tools, scattered data, and disconnected systems are making it harder for even experienced teams to deliver consistent, connected service.
ICMI’s new State of AI in the Contact Center report reveals what’s holding teams back—and what the most forward-thinking leaders are doing to move ahead. From productivity gains to 24/7 support, see how AI, when done right, can ensure people, tech, and service finally click.
What the data reveals:
- Eliminate complexity through intelligent automation solutions
- Lead the AI investment wave transforming industries
- Amplify agent productivity with human-centered AI enhancement
Maximize AI so service works better for your business.
NiCE
How Leaders Are Rethinking Customer Experience with AI.
Join Harvard Business Review for this on-demand webinar exploring how AI is revolutionizing customer experience. CX experts Adam Brotman and Andy Sack will unpack how AI-first strategies are reshaping personalization, engagement, and customer expectations.
Drawing from conversations with tech luminaries like Bill Gates, Sam Altman, and Reid Hoffman, they’ll spotlight game-changing insights and real-world CX innovations. Discover how top companies are redesigning roles, upskilling teams, and reimagining the customer journey to thrive in this new AI era. Don’t miss your chance to stay ahead of the curve!
You will learn about:
- How AI is shifting customer expectations
- How personalization is improving with AI advancements
- How AI is accelerating brand engagement
- Case studies from early adopters of AI solutions
Watch the webinar on demand.
NiCE
Build smarter AI agents in minutes—discover how to automate real outcomes with one prompt.
AI-powered automation is evolving—and now, it’s more accessible, scalable, and intelligent than ever. The CXone Mpower Agents e-book introduces a new era of customer service automation where AI agents don’t just respond—they take action. These agents are created in minutes using simple natural-language prompts, and they’re trained on your organization’s unique data, policies, and workflows.
Inside, you’ll learn how business users can build and deploy intelligent agents that act across front and back-office systems, support human teams, and drive faster, more personalized service. From identifying automation opportunities to creating flows and continuously improving performance, CXone Mpower Agents are designed to do the heavy lifting—so your people don’t have to.
Why download this e-book?
- Learn how AI agents act with real-time reasoning
- Discover automation opportunities with zero guesswork
- See how to build with a single natural-language prompt
- Empower teams and streamline experiences at scale
Smarter automation starts with a single prompt.
A New Guide from Language IO
Your customers don’t all speak the same language.
Your support team doesn’t have to either.
Meet the New Way to Do Voice Support.
Imagine this:
A customer speaks in Spanish → Your agent hears it instantly in English → They respond in English → The customer hears a fluent, natural-sounding reply in Spanish → Everyone’s happy.
- No waiting.
- No switching tools.
- No stress.
What’s Inside the Guide:
- Why voice support is still your most powerful CX channel
- Where traditional language models fall flat
- How AI voice translation actually works (spoiler: it’s magic)
- What to look for in a multilingual voice platform
- Real-world results from global brands who made the switch
Learn how to scale real-time voice support across 25+ languages without hiring, waiting, or losing the human touch.
Download the Guide: Connected Conversations
a UJET Solution Brief
Transform Financial Customer Experience Without Compromising Security.
Discover how leading financial institutions deliver secure, AI-powered support that builds trust and drives growth.
In today's high-stakes financial environment, exceptional customer experience requires balancing personalization with stringent security and compliance. UJET's AI-driven Contact Center as a Service platform empowers your institution to:
- Strengthen security with PCI DSS, SOC 2, and GDPR compliance
- Reduce costs through intelligent automation and self-service
- Elevate satisfaction with seamless omnichannel experiences
- Future-proof operations with cloud-native architecture
"Poor customer service is costing banks an estimated $31 billion in annual revenue losses globally." — Accenture
UJET
Your Customers Live on Mobile.
Your Service Doesn't.
New research reveals the shocking disconnect between how retail leaders communicate personally vs. how they serve customers.
Key Insights:
- 46% of retail leaders say mobile CX is the #1 factor driving purchases
- 97% of retail leaders use text messaging personally
- but... only 73% of retail leaders offer texting to customers
Get the Full Report!
According to a 2025 commissioned study by Forrester Consulting on behalf of TransUnion®, 86% of decision-makers across a wide range of industries said that even as their outbound call volumes decrease, the phone is still the most important outbound channel for meeting customer service goals and increasing revenue. Furthermore, in 2024, as the top overall business goal, growing revenue was considered more important than improving the customer experience.
The issue is that businesses face numerous obstacles in reaching customers by phone, including the need for:
- Up-to-date contact information: 74% of respondents said they have what’s considered below a good right-party contact rate, and face limitations or missing functionality around contact data intelligence and the best day and time to reach customers.
- Context on calls (like logo) and call authentication: Three out of four decision-makers said accurate caller ID information displayed for outbound calls is important for increasing contact rates.
- Protection against call spoofing: Two out of three decision-makers considered protection against call spoofing and related fraud as essential for enhancing customer engagement and increasing contact rates.
The study also highlights strategies and solutions that help businesses reach more customers and reduce call spoofing and fraud.
UJET: The Ultimate Performance Drink for Your Contact Center
Refreshingly Reliable Since 2015 - Now Serving 21 Quarters of Pure Excellence!
Just like the perfect summer refreshment, UJET delivers exactly what your contact center needs to perform at its peak. Our G2 Summer 2025 performance speaks for itself:
- 21 Quarters of Pure Excellence - No artificial complaints, just natural solutions that keep customers coming back for more
- Momentum Leader - Riding the wave of innovation with the fastest growth in the industry
- #1 in Relationship Excellence - Building connections as smooth as a tropical breeze
- Easiest Administration - Implementation so seamless, it's like a day at the beach
- Best-in-class customer experience without the artificial complexity
Ready to give your contact center the boost it deserves? Download our full G2 Summer 2025 Report and discover why thousands choose UJET as their go-to performance solution.
Refreshingly reliable. Naturally powerful. Perfectly UJET.
Your Contact Center is Being Left Behind
While Industry Leaders Transform CX... Is your Team Still Struggling? The stakes couldn't be higher in today's experience-driven marketplace:
- 79% of consumers will ABANDON your brand for better CX elsewhere
- Loyal customers will pay up to 220% MORE to stay with brands they love
Building the Modern Contact Center: A Blueprint for Better CX isn't just another white paper–it's your competitive advantage UNLOCKED:
- DISCOVER the four essential pillars revolutionizing contact centers
- IMPLEMENT AI-powered solutions that enhance both human and digital teams
- TRANSFORM from cost center to value driver with measurable ROI
Get the Blueprint Now!
Don't just adapt to the future—DEFINE IT.
Your Industry Deserves Better Than Generic Contact Centers
Generic platforms fail because every industry has unique needs. Banks need compliance, retailers need scaling, universities need student workflows. Finally, there's a solution built to adapt—not force you to.
- No more workarounds - Features built for your industry's exact needs
- Faster implementation - Skip the customization nightmare
- Better ROI - Pay for solutions that fit, not generic bloatware
- Proven results - See what worked for organizations in your industry
Get Your Industry Success Guide
See exactly how your sector wins with UJET
a UJET Solution Brief
Deliver Exceptional Retail Experiences That Drive Customer Loyalty
Discover how leading retailers use UJET to create seamless, personalized support across all channels.
In today's competitive retail landscape, customers expect exceptional service at every touchpoint. UJET's AI-powered platform helps retailers of all sizes deliver experiences that convert browsers into buyers and first-time customers into loyal advocates.
- Handle seasonal demand with flexible, scalable support
- Automate routine inquiries while elevating complex interactions
- Create seamless omnichannel journeys across all touchpoints
- Simplify product support with visual, interactive tools
"91% of customers are more likely to make a purchase after receiving a personalized experience." — Accenture
UJET [video]
When AI becomes the customer, what happens to your CX strategy?
For decades, brands relied on four channels: websites, apps, call centers, and physical locations.
But a fifth channel is emerging—one that changes everything.
Customer-owned AI agents that shop, book, and switch providers without the customer lifting a finger.
The brutal reality? You won't just be marketing to people anymore. You'll be negotiating with machines.
Watch this session to discover how customer-owned AI agents will dominate interactions, reshape product discovery and loyalty, and what leaders must do now to stay relevant.
Perfect for: CX, marketing, and product leaders preparing for AI disruption.
Watch On Demand Now!