With the current economic instability, companies will revise their budgets as consumers become more mindful of their spending.
Rising costs are also impacting customer service teams, putting them under added pressure as they handle unhappy customers. Whether it is the cost of living crisis or decreased motivation, it is clear that current events are taking a toll on customer service agents.
The question at hand is how firms can maintain exceptional customer service during such uncertain times. The answer: firms should concentrate on supporting customer service teams to better assist customers during these challenges. Supplementing their standard customer service team with relevant resources will enhance customer interactions and decrease employee churn.
GigCX (gig-based customer experience) excels in enabling individuals to perform at their best. With GigCX, experts are self-driven to maintain and enhance their ratings, allowing them to take on more work and earn more. The Limitless GigCX Report reveals that 90 percent of GigCX experts report improved life satisfaction and 83 percent report positive impacts on their mental health.
GigCX is transforming the way companies handle customer service. With GigCX representatives globally, businesses can enjoy a flexible, scalable, and cost-efficient customer experience strategy. This provides a wider pool of talent to address the high employee turnover commonly seen in customer service.
With GigCX, businesses gain access to a talented pool of workers and quicker onboarding times compared to traditional call centers. This also enhances the stability of customer service operations by reducing the risk of disruption in specific regions. Overall, GigCX results in more efficient, agile, secure, and faster customer service operations.
GigCX allows businesses to securely direct customer support requests from their systems to a group of knowledgeable product specialists who respond on their behalf. Companies can use GigCX to interact with customers in a personal manner; this is crucial for building and maintaining positive customer relationships.
Due to inflation, customer buying choices are being affected; consumers now scrutinize their spending and search for the best value, not always opting for their preferred brands. With tightened budgets, consumer loyalty might be impacted. Hence, personal connections and forming strong relationships with customers are now more critical than ever.
The Limitless GigCX Report showed that 70 percent of customers expressed higher confidence in customer service teams if they were composed of customers.
A recent study by Dixa found that an overwhelming 96 percent of consumers consider empathy from customer service representatives essential in support interactions. GigCX departs from the traditional model of simulating customer-CX interactions and instead fosters natural connections between representatives and both new and returning clients. Establishing these connections is essential for developing trust and building strong relationships with customers.
GigCX experts allow companies to go beyond basic transactional connections and offer genuine, empathetic interactions that showcase their passion and help build strong connections with customers. As customers themselves, GigCX experts are better equipped to enhance the consumer experience as they are devoted to and love the brand.>
Consumers today demand more, and more than 60 percent might switch companies after a single bad experience. On the other hand, 70 percent of clients whose problems are resolved will consider doing business with the company again.
GigCX = Better Results
Ultimately, GigCX is a means of enhancing customer service. With a potential recession looming, companies focused on long-term growth are putting a spotlight on customer success. By using GigCX, businesses have found a way to foster customer loyalty by reinventing customer engagement.
In addition, the greatest method to coach someone on how to do something or assist them with getting started is with genuine conversations. Simple operations can be automated with basic chatbots, but for meaningful interactions, organizations must personalize their processes to engage with customers. GigCX experts have walked in their customers' shoes, their conversation is not based on the problem but on a shared experience. These interpersonal interactions have a higher likelihood of retaining clients longer, escalating their spending over time, and boosting their lifetime worth.
GigCX complements, not replaces, traditional contact centers. With contact centers transitioning to cloud-based platforms, the future contact center will be decentralized globally. GigCX can serve as a new resource within this trend, enabling businesses to engage customers differently and foster strong connections, crucial for future success. It's a powerful tool for companies seeking to enhance their customer service teams' performance.
Roger Beadle is CEO of Limitless.