eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in an omnichannel world. With rich, out-of-the-box capabilities, based on 20 years of domain experience and an easy consumption model, these applications are designed to generate quick business value. To find out more about eGain, visit http://www.egain.com/.
- 100% improvement in speed to agent competency
- 200% increase in digital client onboarding
- 43% reduction in agent training time
- 37% improvement in FCR (First-Contact Resolution)
- <1% Agent churn, while expanding to 11 countries
- 60% deflection of agent-assisted service to self-service
- 38% reduction in unwarranted product returns or exchanges
- 20% improvement in NPS (Net Promoter Score)
eGain is the industry’s only unified customer engagement and knowledge management software suite. Rated #1 by analysts and trusted by leading companies worldwide, eGain helps businesses engage, acquire, and serve customers by delivering easy customer journeys. Modular, best-of-breed applications—built on a one-of-a-kind customer engagement hub platform, eGain® OpenCEH™ Platform—combine 360-degree customer context, intelligent process guidance, and actionable knowledge to enhance every customer interaction. Moreover, the web-services-based architecture of the platform enables rapid innovation and extension of customer engagement capabilities.