Voxeo powers personalized self-service interactions across voice, text, mobile web, smartphone apps and social networks like Twitter. Companies use Voxeo to enhance customer service, improve commerce and connect conversations in real time. Deploy Voxeo in a private cloud on your premises, in our 100% Uptime hosted cloud or take advantage of a hybrid solution. Voxeo’s “design once, deploy anywhere” architecture simplifies migration to a multi-channel contact center environment. More than 250,000 developers, 45,000 companies and half the world’s largest service providers use Voxeo. The company’s unique technology and customer service focus has led to Voxeo becoming the fastest growing company in our industry and an acknowledged top-tier vendor by leading analysts. In fact, Voxeo received a “Strong Positive,” the highest rating possible, in Gartner’s 2012 IVR Systems and Enterprise Voice Portals MarketScope.
Interview with Clayton Reed of Voxeo
Clayton Reed of Voxeo talks about multichannel self-service applications and the ability of VoiceObjects' unique design-once, deploy-anywhere architecture which results in consistent customer service and significantly lower total cost of ownership.
VoiceObjects, Voxeo’s complete Application Lifecycle Management Suite, is the most comprehensive software available in the world today for the creation, management, reporting and analytics of multi-channel self-service applications. Companies such as Vodafone, DHL, Adobe and Swisscom use VoiceObjects to streamline application development, deliver rich 1:1 personalization, and transform the cost equation for operating large-scale self-service systems. The solution is proven to cut application development costs by up to 50% and ongoing maintenance by 80%.
Prophecy is Voxeo’s high performance voice portal platform for inbound and outbound customer self-service. Prophecy works via standard phone lines or SIP VoIP and includes VoiceXML and CCXML browsers, call recording, conferencing, bundled English ASR and TTS, VoiceObjects Designer for basic graphical development, and support for third-party ASR and TTS through MRCP. Prophecy Pro includes the full Voxeo VoiceObjects suite.