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Voxeo powers personalized self-service interactions across voice, text, mobile web, smartphone apps and social networks like Twitter. Companies use Voxeo to enhance customer service, improve commerce and connect conversations in real time. Deploy Voxeo in a private cloud on your premises, in our 100% Uptime hosted cloud or take advantage of a hybrid solution. Voxeo’s “design once, deploy anywhere” architecture simplifies migration to a multi-channel contact center environment. More than 250,000 developers, 45,000 companies and half the world’s largest service providers use Voxeo. The company’s unique technology and customer service focus has led to Voxeo becoming the fastest growing company in our industry and an acknowledged top-tier vendor by leading analysts. In fact, Voxeo received a “Strong Positive,” the highest rating possible, in Gartner’s 2012 IVR Systems and Enterprise Voice Portals MarketScope.


Interview with Clayton Reed of Voxeo

Clayton Reed of Voxeo talks about multichannel self-service applications and the ability of VoiceObjects' unique design-once, deploy-anywhere architecture which results in consistent customer service and significantly lower total cost of ownership.






Product Description


VoiceObjects, Voxeo’s complete Application Lifecycle Management Suite, is the most comprehensive software available in the world today for the creation, management, reporting and analytics of multi-channel self-service applications. Companies such as Vodafone, DHL, Adobe and Swisscom use VoiceObjects to streamline application development, deliver rich 1:1 personalization, and transform the cost equation for operating large-scale self-service systems. The solution is proven to cut application development costs by up to 50% and ongoing maintenance by 80%.

Prophecy is Voxeo’s high performance voice portal platform for inbound and outbound customer self-service. Prophecy works via standard phone lines or SIP VoIP and includes VoiceXML and CCXML browsers, call recording, conferencing, bundled English ASR and TTS, VoiceObjects Designer for basic graphical development, and support for third-party ASR and TTS through MRCP. Prophecy Pro includes the full Voxeo VoiceObjects suite.


White Papers, Webinars and Content Library

Consumer expectations for speed, convenience and on-demand information have skyrocketed. While speech and touch-tone driven self-service phone portals are now commonplace, few companies have adapted their communication and support strategies to take advantage of the widespread adoption of additional interaction channels such as SMS, the mobile web, and even social networks like Twitter. Learn how your company can enhance service, lower costs and increase revenue by expanding the ways in which you communicate with your customers.

Contact centers are faced with the conflicting customer support goals of improving customer retention and loyalty while lowering operational costs. Cloud hosting offers quick startup, instant access to new features as they become available, on-demand scalability, affordable disaster recovery options and significantly reduced capital outlay. We’ve compiled a list of nine important characteristics to look for in an IVR cloud hosting provider. It’s not exhaustive, but it’s a good start to help you gather the information needed to make the best choice for your business.

The white paper provides: - Insight into the changing nature of outbound contact, which has evolved to be proactive and collaborative with customers. - Data on how customers prefer to engage with companies they do business with, in a variety of scenarios. - Best practices for companies to ensure that when they establish an outbound program it is productive and efficient, but still customer-friendly.

It’s estimated that there are now more than five billion mobile phone subscribers worldwide. Per comScore’s “2012 Mobile Future In Focus” report, more than 42% of US wireless subscribers and 44% of those in the European Union now carry smartphones. Smartphones surpassed feature phones as the most-acquired device type in 2012 - and consumers are increasingly adopting web-enabled smartphones. Couple this with reports that more than 700,000 customers abandon their landline telephones each month and it becomes clear that for many, the phone is no longer just about voice calls.

Our solutions: - Connect enterprises, service providers, and developers with their customers. - Combine phone (voice and text), web, and social interactions into one platform. - Are deployable in our hosted cloud, as software in your private cloud, or both.

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