VoltDelta OnDemand delivers virtual contact center solutions for call center / home agent management and call distribution, inbound and outbound voice recognition applications, and voice of the customer call plus agent screen recording with “Complete Span” technology monitoring each call though any transfer. A hosted infrastructure currently supporting more than 2 billion calls per year and tens of thousands of agents with international reach delivers proven scalability and reliability.
VoltDelta OnDemand is part of the Volt Information Sciences worldwide family of organizations delivering customer care solutions, consulting resources and talent acquisition. Founded in 1950, Volt’ s worldwide presence encompasses more than 400 offices and 10,000 clients, including more than half of the Fortune 500 generating over $2.4 billion in annual revenue.
VoltDelta OnDemand's Contact Center OnDemand and IVR solutions provided as a hosted service deliver remarkable customer care and cost savings with products that include:
· Delta OnCall – Remove contact center boundaries by centrally distributing calls, managing queues in real-time and monitoring/breaking in to assist. Web-based agent desktops with integration to popular CRM systems minimize support for remote sites and home agents.
· DeltaDialog – Patent-pending CrystalWAVE (Weighted Average Voice Evaluation) works to improve voice recognition accuracy while minimizing tuning. VoltDelta Voice User Interface (VUI) design experience with personalization and SMS confirmation encourages self-service engagement to automate more calls with a remarkable experience.
· Voice of the Customer – Call plus agent screen recording captures the caller experience along with the agent’s perspective. A graphical interface pinpoints all transfers for efficient evaluation.