TRANSVERSAL: ENTERPRISE KNOWLEDGE REIMAGINED
Transversal is the leading provider of enterprise knowledge solutions for the cloud. Our solutions are designed to help improve agent efficiencies in contact centres, deliver exceptional experiences in online self-service, and increase business performance with employees and business partners. We have totally reimagined how people interact with knowledge. Powered by Prescience™, our next generation cognitive knowledge platform, Transversal is changing the way companies provide mission critical answers to customers across the globe. Our focus is to connect people with knowledge, ensuring agents, customers and employees alike can find the right answer the first time and every time they need it.
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We believe there is a more innovative way for people to get good help…
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AWARDS AND RECOGNITION
KMWorld 100 COMPANIES That Matter in KM 2015
TSIA Vision Award 2014
Digital Leaders 100 2014
Contact Centre Assoc. Awards 2011
Retail Systems Awards 2011
Financial Sector Technology Awards 2010
Contact Centre Assoc. Awards 2010
Contact Centre Assoc. Awards 2009
OUTSTANDING BUSINESS VALUE
To be successful in consistently delivering outstanding customer experiences, businesses need a modern knowledge solution that understands, predicts, and provides cognitive intelligence that is vital to supporting the complete customer experience. For more than a decade companies have discovered the power of Transversal’s knowledge solutions to improve agent productivity by as much as 35%, achieve double-digit increases in customer satisfaction and differentiate themselves based on outstanding service quality.
We are passionate about connecting people to knowledge learn more…
Product Description
A NEW GENERATION OF COGNITIVE KNOWLEDGE SOLUTIONS
Transversal represents one of the best decisions you can make for your customers and your company. Your customers gain highly responsive, consistent service delivered across any channel. Your company benefits with improved resolution rates, better resource use, tailored advice and offers for each customer and the ability to turn service interactions into sales opportunities.
With Transversal, you can:
• Increase productivity in the contact center
• Accelerate staff ramp-up time
• Improve online self-service success
• Eliminate email escalations
• Lower operational costs
• Convert more online sales
• Capture and retain important knowledge
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The future of intelligent customer experience is here.
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KNOWLEDGE SOLITIONS FOR WEB SELF-SERVICE
Transversal goes beyond enabling customers to find answers online. Our self-learning knowledge solution intentionally surrounds online answers with dynamic pieces of content related to self-service inquiries such as related topics, product promotions, service alerts and troubleshooting wizards.
Delight your customers with an online experience that predicts what they will want to know next and eliminate unnecessary escalations. Transversal’s modern approach to knowledge can help organizations to significantly reduce support costs while optimizing the online customer experience.
Major Benefits:
• 25% Increase in Case Deflections
• 3X Increase in Self-Service Adoption
• 30% Increase in Online Customer Satisfaction
• 2X Improvement in Search Accuracy
KNOWLEDGE SOLITIONS FOR CONTACT CENTERS
Transversal supercharges Contact Center desktops with automated intelligence that virtually predicts the intent of customer interaction to deliver the right answer 2X faster.
This powerful new solution takes advantage of Transversal’s dynamic knowledge base and patented machine intelligence technology to instantly find relevant answers and eliminate time-consuming research. Transversal makes it easy for every agent—whether novice or expert—to find the most accurate answer that matches the intent of the question as quickly as possible. The result is an exceptional service experience that increases agent productivity, improves first contact accuracy, and exceeds customer expectations.
Major Benefits:
• 55% Increase in Employee Productivity
• 2X Improvement in Accuracy
• 20% Decrease in Training Costs
• 47% Faster Answers
• 25% Increase in First Contact Resolutions
KNOWLEDGE SOLITIONS FOR ENTERPRISE HR
Empower your staff to reach new levels of productivity. With Transversal’s knowledge solutions for Enterprise HR you will quickly be able to streamline the process of finding answers, capture organizational insight and expertise, and deliver this collective intelligence across your organization.
Transversal allows employees to learn on the fly and find the information they need to get their job done faster and better. Employees and business partners can access important information from any device so you can mobilize your workforce. Transversal’s modern approach to knowledge can help organizations significantly reduce internal costs, increase employee satisfaction, and gain a real competitive advantage.
Major Benefits:
• 28% Increase in New Hire Effectiveness
• 20% Increase in Team Productivity
• 25% Decrease in Employee Support Costs
• 3X Increase in Employee Feedback and Interaction
THE KNOWLEDGE PLATFORM OF THE FUTURE
Behind every exceptional customer experience is a truly great technology enabling incredible things to come together. Prescience™ is Transversal's revolutionary technology platform and it is changing the possibilities for enterprises around connecting people to vital business knowledge. Powered by advanced cloud computing technologies, Prescience™ was designed with a unique purpose; to anticipate human actions or events before they occur. These specialized algorithms and extremely powerful Prescience™ services are developed in-house by a talented team of software engineers and math PhD holders. Our knowledge platform provides a set of modular enterprise capabilities that allow companies to collect, manage and predict the information generated when customers interact with your business. Prescience™ provides the flexibility and enterprise-grade infrastructure businesses need to rapidly deploy knowledge applications. Experience the most secure, reliable and trusted enterprise knowledge platform delivered via the cloud.
Major Benefits:
• Improved Deployment Times
• Flexible Subscription-based Pricing
• SaaS Delivery – no Hardware, Software or IT Support
To see our solutions in action, request your personal demonstration today…