Voice of the Customer Programs: From Listening to Action

Learn how to generate systemic insight-to-action progress that will keep your customer experience efforts on course in an ever fluid and dynamic environment.

DOWNLOAD this FREE installment of CRM Magazine’s Best Practices series and find out how to move beyond just collecting customer feedback data and how to turn that information into consistent actions that steadily improve your CX efforts.

In this installment you will receive:

  • Voice of The Customer Programs: From Listening To Action by Convergys
  • 6 Tips for Presenting Meaningful Customer Interaction Data To Just About Anyone by Calabrio

Move your voice-of-the-customer programs beyond just listening and into the action phase.