Emotional connections lead to better customer interactions, creating truly loyal customers. However, the remote work environment that has emerged makes it challenging to establish and maintain empathy at scale in call centers. This eBook outlines how Cogito’s AI Coaching System helped many Fortune 500 companies such as Metlife and Humana increase NPS, improve issue resolution, and reduce average handle time by creating positive behavioral change.
Specifically, this ebook explores:
- The anatomy of an AI coaching system & how it works
- How an AI coach improves behavior
- How augmenting human call center agents with AI powers the empathetic enterprise
- Deploying Cogito’s AI Coach Across the Organization