CRM Megatrends to Watch in 2019: Predictions from the Top Leaders Driving Change


This "Megatrends" installment offers six predictions from thought leaders and solution providers who share their inside vision of what trends will drive customer-focused technologies and strategies in 2019.

Artificial intelligence, machine learning, robotic process automation, and a renewed role for CRM are the big trends this year.

Download and receive these white papers:

  • Success Starts In The Contact Center: AI And Data Analysis Drive Enterprises To New Heights In 2019 from NICE Nexidia
  • Intelligent Answers & Insights Become The Focus Of Customer Support from Attivio
  • CRM2: Mastering Data Interactions For Maximum Relationship Insight from W-Systems
  • The Progression Of The Crm: Why Your Data Quality Needs To Catch Up from ZoomInfo
  • When Customers Stop Answering Their Phones from Neustar
  • The Hybrid Workforce Owns The Future Of Engagement from Verint

Do these prognostications fit with your personal intuition about what 2019 has in store for the digital transformation of sales, marketing, and especially customer service?

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