2022 Contact Center Innovations—Successful Case Study Snapshots

The past three years have challenged contact centers like no other period in history, and contact center leadership has responded in remarkably resilient and creative ways.

In this 2022 Innovation Recap you will receive:

  • 2022 — A Year for Innovation in Contact Centers (Verint)
  • The True Cost of Contact Center Downtime (UJET)
  • Transforming Brand Understanding and Digital CX (NICE)

Download and learn what ingenuity spurred in an otherwise tough period of change.