2017 MEGATRENDS: CRM Predictions from Top Industry Experts


Check out this year’s predictions from industry experts about what to look for in 2017.

If our predictors are correct, it seems that 2017 will be a year deeper data-based insights, better digital experiences with human options for more complex interactions, and friction-free customer journeys—in other words, evolution versus revolution.

Do you agree?

DOWNLOAD this preview to the year ahead and understand the visions of what leading companies are betting on in 2017:

  • From Big Data to Smart Data in 2017 from Convergys
  • A Quick Guide to Modernizing Customer Service from ServiceNow
  • Customer Service in 2017 Yes, it’s going digital—but with a few interesting twists from Verint ®
  • Four CRM Life Hacks to Create a Painless Customer Journey from Conga
  • Driving Campaigns with Data Science from Infor
  • Turning Customer Engagement on Its Head from Pegasystems
  • Bigtincan Is Revolutionizing The Sales Enablement Space! from Bigtincan

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