Venky Krishnaswamy

Founder and CEO of Koopid
Venky Krishnaswamy

Venky Krishnaswamy, Ph.D., is founder and CEO of Koopid, a venture-backed company that provides artificial intelligence-powered customer engagement platforms. Krishnaswamy was previously worldwide head of Avaya Labs. He is recognized as an industry pioneer in the enterprise communications industry and built the earliest known voice-and-video IP phone in the industry. He holds more than 50 U.S. patents and is the author of numerous scientific publications. He is a two-time winner of the Thomas Edison Award presented by the R&D Council of New Jersey for his patents on the use of AI techniques in unified communications and contextual communications in contact centers.

Articles by Venky Krishnaswamy

Chatbots might be the answer to deliver on conversational AI's promise of automating customer interactions and increased expectations.
Posted March 29, 2021