Venky Krishnaswamy
Founder and CEO of Koopid
Venky Krishnaswamy, Ph.D., is founder and CEO of Koopid, a venture-backed company that provides artificial intelligence-powered customer engagement platforms. Krishnaswamy was previously worldwide head of Avaya Labs. He is recognized as an industry pioneer in the enterprise communications industry and built the earliest known voice-and-video IP phone in the industry. He holds more than 50 U.S. patents and is the author of numerous scientific publications. He is a two-time winner of the Thomas Edison Award presented by the R&D Council of New Jersey for his patents on the use of AI techniques in unified communications and contextual communications in contact centers.
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Venky Krishnaswamy
Chatbots might be the answer to deliver on conversational AI's promise of automating customer interactions and increased expectations.
Posted March 29, 2021