Tom Lewis
Managing director of Accenture Applied Intelligence
Tom Lewis is a managing director in Accenture, with deep expertise in customer sales and service and the artificial intelligence-powered customer care technology that enables it. He has a very broad industry view that includes communications, technology, retail, hospitality, healthcare, utilities, and services.
Articles by
Tom Lewis
AI can listen in on conversations, identify call drivers, and diagram conversation flows.
Posted June 10, 2021
Taking calls out of the contact center needs to be a company-wide effort.
Posted December 03, 2020