Tom Jones
Vice president of business development at Hinduja Global Services (HGS)
Tom Jones is vice president of business development at HGS, a provider of business process management. He has an extensive background in customer experience management, holding roles in client services, sales and consulting, as well as client-side roles in global vendor management. He works closely with clients to formulate and execute customer engagement strategies that drive improved customer satisfaction, increased revenue, and broader brand awareness.
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Tom Jones
The five technologies companies should be using to improve support interactions for both customers and agents.
Posted April 05, 2021