Tom Jones

Vice president of business development at Hinduja Global Services (HGS)
Tom Jones

Tom Jones is vice president of business development at HGS, a provider of business process management. He has an extensive background in customer experience management, holding roles in client services, sales and consulting, as well as client-side roles in global vendor management. He works closely with clients to formulate and execute customer engagement strategies that drive improved customer satisfaction, increased revenue, and broader brand awareness.


Articles by Tom Jones

The five technologies companies should be using to improve support interactions for both customers and agents.
Posted April 05, 2021