Todd Cotharin
Founder, principal, and chief operations officer at WFMSG and CommunityWFM
Prior to founding both WFMSG and CommunityWFM, Todd Cotharin managed multiple contact centers for Citibank and served as director of customer service at Cybernetics Systems.
Articles by
Todd Cotharin
Contact center customers might not see behind the curtain, but managing your workforce is still critical to customer success.
Posted September 15, 2020