Tobias Goebel
Vice president of product marketing at Sparkcentral
Tobias Goebel is vice president of product marketing at Sparkcentral, a software and solutions company that turns messaging apps, SMS, chat, and social media into customer service channels on one universal messaging customer service platform.
Articles by
Tobias Goebel
AI needs to be something that agents accept, not something they fear will replace them.
Posted May 06, 2019
An information balance of zero constitutes a state where neither the business nor the customer has a need to reach out to each other.
Posted May 17, 2016