Tim Pickard
Tim Pickard is chief marketing officer at NewVoiceMedia.He joined NewVoiceMedia in 2011 with more than 20 years' experience in the IT industry. He previously served as vice president and board member of RSA Security's international business.
Articles by
Tim Pickard
An increase in remote workers, advances in voice biometrics, and better call routing systems are just some of the changes that the call center may see in the future.
Posted February 11, 2015