Susan Ganeshan

Chief marketing officer at Clarabridge
Susan Ganeshan

Articles by Susan Ganeshan

Fully understanding customer interactions through customer journey analytics can keep consumers coming back.
Posted July 18, 2017

How to update legacy contact center system for better customer experiences.
Posted November 08, 2016

With the right metrics, social customer service teams can provide better service.
Posted March 29, 2016