Sheryl Kingstone

Research director for business applications at 451 Research
Sheryl Kingstone

Articles by Sheryl Kingstone

Artificial intelligence needs to be at the center if companies will have any chance of truly personalizing interactions.
Posted August 11, 2017

Digital transformation is driving the business interaction environment, but customers want to dictate the communication terms.
Posted April 21, 2017

Digital customer experiences require a different approach that blends channels across the digital and physical worlds.
Posted February 17, 2017