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Editorial Submissions
Satish Barot
Co-founder and chief technology officer of Klearcom
Articles by Satish Barot
Why Contact Centers Can't Afford to Hang Up on Humanity
Automation without humans optimizes systems not relationships.
Posted January 27, 2026
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Knowledge Management and AI: Driving Smarter CX
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The Convergence of AI, Data, and CX Platforms
Customer Journey Analytics: Seeing the Whole Experience
Reimagining Agent Experience (AX) in the Age of AI
Intelligent Cloud Contact Centers: Evolution and Optimization
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Trust, Transparency & Emotion AI in Customer Experience
Agentic AI and the Autonomous Sales Team
Predictive CX Analytics: Turning Data into Foresight
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CX Success Stories 2026: What Worked and Why
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