Rupinder Chandhok
Director analyst within Gartner's Customer Service and Support Practice
Rupinder Chandhok is a director analyst within Gartner's Customer Service and Support Practice,
bringing more than 20 years of experience in business process outsourcing-related strategy and leadership roles and researching topics such as employee performance, quality assurance (QA) and training, development, workforce management, and operational productivity.
Articles by
Rupinder Chandhok
Here are a few steps for boosting customer loyalty through assisted and self-service channels backed by value enhancement strategies.
Posted May 17, 2024
These actions will get outsourcing partners back on track when performance and customer experiences suffer.
Posted July 06, 2023