Rod Brownridge

Senior vice president of customer success at Fusion Connect
Rod Brownridge

Rod Brownridge is senior vice president of customer success at Fusion Connect, a provider of managed security and collaboration services. He brings two decades of operations, engineering, and customer success management to the role. Prior to Fusion Connect, he served as head of operations and customer service teams at Covad Communications and MegaPath.

Articles by Rod Brownridge

Adequately supporting customers in their time of need can prevent them from switching to a competitor.
Posted March 06, 2023

Companies and agents have more tools than ever to serve customers, but they can't work in isolation.
Posted October 03, 2022