Rick Britt

Vice president of artificial intelligence at CallMiner
Rick Britt

As vice president of artificial intelligence at CallMiner, Rick Britt leads a team of data scientists and AI engineers. He has worked in operations and analytics for some of the largest financial institutions, business process outsourcers, and, for a brief stint, marketing agencies, but his passion for people and behaviors has always brought him back to call center-related analytics. He holds a bachelor's degree in economics from the Pennsylvania State University.

Articles by Rick Britt

Effective allies to marginalized groups among contact center employees have a huge impact on morale and organizational success.
Posted June 14, 2022