Ramon Icasiano
Chief customer officer of Pathlight
Ramon Icasiano is CX leader and chief customer officer of Pathlight, providers of a performance management platform for customer-facing teams. He has 30 years experience in customer service roles at major companies like Verizon, Netflix, the Gap, TiVo, TrustedID, Zynga, and Earnin.
Articles by
Ramon Icasiano
Empowered customer service agents are the key to increasing issue resolution and decreasing escalations and costs.
Posted December 07, 2021