Ralf Klein
Founder of Triad
Ralf Klein is the founder of Triad (triadagency.ai), an AI automation agency based in the Netherlands that builds operational AI agents for support and operations teams. He writes about measuring AI by outcomes rather than activity.
Articles by
Ralf Klein
Most companies measure AI success in customer service by how many tickets never reach a human agent, but deflection without resolution simply defers the cost rather than eliminating it.
Posted August 03, 2026