Rachel Lutz Guevara
Licensed mental health professional and division vice president of trust and safety at TaskUs
Rachel Lutz Guevara is a licensed mental health professional and division vice president of trust and safety at TaskUs. She manages a team of 200 employees across 12 countries and has driven $275 million in annual revenue, a 36 percent growth in trust and safety revenue, and reduced attrition by 50 percent. With 18 years of clinical and leadership experience, she began as an emergency room social worker and later led Texas A&M University-San Antonio’s counseling centerShe holds a master's degree in social work, is a board-approved supervisor in Texas, and is an AmeriCorps alumna residing in Texas.
Articles by
Rachel Lutz Guevara
To unlock dramatic gains in customer service performance, companies must prioritize the psychological well-being of their teams because healthy, resilient employees don't just avoid burnout, they drive better outcomes.
Posted June 17, 2025