Paul Selby

Product marketing director at ServiceNow
Paul Selby

Paul Selby is a product marketing director for ServiceNow Customer Service Management. Previously he held product management and customer service and technical support management roles at several software companies.

Articles by Paul Selby

COVID forced companies to reevaluate customer service processes overnight - serving as a "reset" button and accelerating the transition to self-service and omnichannel strategies.
Posted November 10, 2020