Niken Patel

Co-founder and CEO of Neuron7

Niken Patel is co-founder and CEO of Neuron7. He has more than 20 years of entrepreneurship and senior leadership experience in high-growth technology companies, spanning strategy, sales, marketing, M&A, and board responsibilities.

Articles by Niken Patel

Beyond the 95 Percent Failure Headline

How service organizations are turning AI into operational success.

Posted November 18, 2025

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2025 Customer Experience Wins - What Worked and Why
AI, Automation, and Omnichannel: Redefining Customer Support in 2026
2026 CX Megatrends: Predictions, Priorities, and Guidance
Omnichannel CX in the Age of AI
Knowledge Management and AI: Driving Smarter CX
Data Challenges Derailing Customer Experience
Agentic AI in the Contact Center: From Automation to Autonomy
Hybrid Contact Centers: Building for Flexibility and Scale
Smarter Self-Service with AI and Automation
AI Co-Pilots in the Contact Center: Real-Time Agent Assist.
Seamless Journeys, Smarter Service: Orchestrating Omnichannel CX with AI
The Data-to-Decision Journey: AI Insights in Real Time
The Convergence of AI, Data, and CX Platforms
Customer Journey Analytics: Seeing the Whole Experience
Reimagining Agent Experience (AX) in the Age of AI
Intelligent Cloud Contact Centers: Evolution and Optimization
Real-Time CX Orchestration: From Insight to Action
AI-Powered Knowledge Management: The Key to Better CX
Unified CX Platforms: Integrating Data, AI, and Engagement
Trust, Transparency & Emotion AI in Customer Experience
Agentic AI and the Autonomous Sales Team
Predictive CX Analytics: Turning Data into Foresight
Voice of the Customer: From Sentiment to Strategy
CX Success Stories 2026: What Worked and Why
The Business Case for Agentic AI
Charting What's Next: Preparing Your CX Roadmap for 2027

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[Gartner] When to use or not use AI agents
Optimizing Outbound Communications: Strategies and Technologies For Effective Customer Engagement
Seamless Support: AI Translation's Role in Customer Experience
Blueprint for an AI-First Contact Center
AI Agents for Your Business