Miki Furman
Founder and CEO of Call Force Global
Miki Furman is founder and CEO of Call Force Global, a Toronto-based Caribbean and Latin American nearshore outsourcer. He works on contact center operations, workforce performance, artificial intelligence-assisted quality assurance with human review, and transparent cost and key performance indicator methodologies for distributed customer-service teams.
Articles by
Miki Furman
Fair build-vs.-buy decisions normalize in-house and outsourced options to the same loaded cost unit. Reject apparent savings that come at the expense of service and quality guardrails.
Posted September 08, 2026