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Editorial Submissions
Melissa Matross
Senior vice president of product management at Salesforce
Articles by Melissa Matross
Why Every Company Needs a Modern Service Center and How to Get There
Contact centers need omnichannel, multiskill, feature-rich workforce management solutions to survive in the modern world.
Posted November 30, 2020
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Best
Practices
Sales Enablement Tools for Next-Generation Sales Teams
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Virtual Contact Centers: Lessons learned in uncertain times
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Analytics and Business Intelligence Solutions for Challenging Times
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Designing a Customer Engagement Center
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Customer Operations for Dummies, ServiceNow Special Edition
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Proactively address issues to create superior customer experiences
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