As omnichannel becomes a more prominent consumer expectation in customer service, contact centers should consider incorporating omnichannel strategies into their business models.
Posted December 14, 2017
Multichannel technologies can cut holding time and route interactions to the right agents.
Posted July 19, 2016
It's critical for call centers to be 100 percent compliant with the changing TCPA regulations, regardless of ambiguous rules.
Posted November 25, 2014