Lauren Villeneuve
Senior principal in Gartner’s Customer Service & Support Practice
Articles by
Lauren Villeneuve
Companies will need to balance transformational technology with disciplined execution of foundational service practices.
Posted March 05, 2026
Managers need to look at employee preferences and other factors when considering how to proceed with work-from-home policies.
Posted February 25, 2021
Customer service leaders continue to focus on improving both live and automated service experience with finite resources.
Posted February 21, 2020