John Quaglietta

Senior director analyst in the Customer Service and Support practice at Gartner
John Quaglietta

John Quaglietta is a senior director analyst in the Customer Service and Support practice at Gartner, with more than 25 years of experience in sales, customer service and support, consulting, and customer success.

Articles by John Quaglietta

New metrics are needed to ensure customer service operations deliver value to customers and the business.
Posted July 28, 2022

Companies need to adjust their strategies for customer self-service amid the continuing crisis and beyond.
Posted August 06, 2020

Customer service leaders must prioritize employee health and safety as plans are made to re-open offices.
Posted June 25, 2020