John Finch
Global vice president of product marketing at RingCentral
John Finch leads product marketing at RingCentral, where he drives global go-to-market strategy, positioning, and messaging for the multi-product Agentic AI Customer Communications portfolio. He has held product marketing leadership roles at Zendesk, Dialpad, Serenova (LiveOps), and Genesys, launching enterprise SaaS contact center solutions into the market.
Articles by
John Finch
Many AI projects don't stall because the technology fails, but because companies are trying to scale AI across fragmented workflows, disconnected systems, and unclear ownership.
Posted July 14, 2026