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Editorial Submissions
Johann Wrede
Johann Wrede is global senior director of customer engagement solutions marketing at SAP.
Articles by Johann Wrede
5 Tips for Creating Brand Advocates and Influencers Through Omnichannel Customer Service
Customer experience is one of the few areas in which retailers can differentiate themselves from the competition. As the holiday season approaches, remember these key tips to keep your organization on track.
Posted October 28, 2014
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