Jim Monroe
Vice president of customer experience at Ada
Jim Monroe is vice president of customer experience at Ada. He has more than 20 years of experience covering product and operations functions with a specific focus on customer-facing teams. His teams have spearheaded health score measurement that uses data analytics to reduce customer churn and drive expansion. He currently leads the Ada CX teams, which include education, services, support, analytics, and success.
Articles by
Jim Monroe
It's time to put your automation strategy in the hands of the people who know your customers best and restructure your CX organization.
Posted November 08, 2022