Jim Katzman

Principal of CX strategy at InMoment
Jim Katzman
Jim Katzman, principal of CX strategy at InMoment, has a strong track record as both a customer experience subject matter expert and a customer advocate. He focuses on ensuring customer satisfaction, revenue growth, and retention. 

Articles by Jim Katzman

Cross-sell and upsell interactions should be viewed as partnerships to avoid that shady used car salesman feel.
Posted September 13, 2021